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Fraud Related FAQs

How Can We Help?

Please look through our list of frequently asked questions below. If you are still unable to find an answer to your question, we would be glad to help you at 1.800.374.6123, from Monday - Friday, 8:00 a.m. - 7:00 p.m., ET and Saturday, 8:00 a.m. - 5:00 p.m., ET.

As a reminder, Peoples Bank will never text, call, or email asking for your account information or debit card number. DO NOT SHARE your online banking credentials, passwords, or pin numbers. Be very cautious with unsolicited emails, phone calls, and texts. Do not click on any text message links from numbers claiming to be Peoples Bank. If you have any questions, please call us at 800.374.6123 or visit any of our branch locations.

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Fraud Related Questions

I received a text or an email that asks me to click on an unfamiliar link or provide personal information.

Keep your money safe by learning the signs of phishing. 

• Never share sensitive information with somebody who calls or texts you unexpectedly (we may need to verify your personal information if you call, but never the other way around).

• Avoid clicking suspicious email links.

• Never click text message links - especially if it asks you to sign into your bank account.

• Slow down - think before you act.

When in doubt, call us first! You can reach our Customer Care team Monday - Friday, from 8:00 a.m. - 7:00 p.m., and Saturday, from 8:00 a.m. - 5:00 p.m., at 1.800.374.6123. If you need to call outside normal business hours, call the number above and select option 3, then option 1. You can also call or visit your local branch.

Lost or stolen debit card or suspected fraud

If you suspect you are a victim of debit card fraud, please call the Customer Care Center at 1.800.374.6123 for assistance. If the call is outside of business hours, use option 3, then option 1.

Customer Care: 1.800.374.6123

Monday - Friday, 8:00 a.m. - 7:00 p.m., ET and Saturday, 8:00 a.m. - 5:00 p.m., ET.

Business Support: 1.800.374.6123, Option 6

Monday - Friday, 8:00 a.m. - 6:00 p.m., ET and Saturday, 8:00 a.m. - 5:00 p.m., ET

There is a charge on my account I did not do.

In order to reverse a charge, please visit a branch location and file a dispute form. If you suspect you are victim of debit card fraud, please call the Customer Care Center - 24/7 - for assistance. If you suspect you are a victim of debit card fraud outside of the above hours, call 1.800.374.6123, option 3, then option 1, then option 2.

You can also disable your card by contacting us at one of the following phone numbers:

Customer Care: 1.800.374.6123

Monday - Friday, 8:00 a.m. - 7:00 p.m., ET and Saturday, 8:00 a.m. - 5:00 p.m., ET.

Business Support: 1.800.374.6123, Option 6

Monday - Friday, 8:00 a.m. - 6:00 p.m., ET and Saturday, 8:00 a.m. - 5:00 p.m., ET.

How do I verify a cashiers check from Peoples Bank?

From counterfeit cashiers checks to sweepstakes and lottery winnings, if it sounds too good to be true, it probably is. If you didn't expect to receive a cashiers check, you can learn to recognize legitimate solicitations from those who aren't. Find out more at The Federal Trade Commission Consumer Advise Website

Peoples Bank will never call, email or text message you to ask for your personal info, account or debit card number, or online banking credentials. If you suspect someone is trying to gain access to your account or want to verify legitimacy of a check, contact us at 1.800.374.6123.

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