Fraud Related FAQs
Fraud Related Questions
I received a text or an email that asks me to click on an unfamiliar link or provide personal information.
Keep your money safe by learning the signs of phishing.
- Never share sensitive information with somebody who calls or texts you unexpectedly (we may need to verify your personal information if you call us, but never the other way around)
- Avoid clicking suspicious email links.
- Never click text message links - especially if it asks you to sign into your bank account.
- Slow down - think before you act.
When in doubt, call us first! You can reach our Customer Care team (1.800.374.6123) from 8am-7pm Monday through Friday and 8am-5pm on Saturday. If you need to call outside normal business hours, call the number above and select option 3, then option 1. You can also call or visit your local branch.
Lost or stolen debit card or suspected fraud
If you suspect you are a victim of debit card fraud, please call the Customer Care Center at 800.374.6123 for assistance. If the call is outside of normal business hours, use option 3, then option 1.
Customer Care- 800.374.6123
Monday - Friday 8:00 a.m. - 7:00 p.m. ET & Saturday 8:00 a.m. - 500 p.m. ET.
Business Support- 800.374.6123, Option 6
Monday - Friday 8:00 a.m. - 7:00 p.m. ET & Saturday 8:00 a.m. - 500 p.m. ET.
There is a charge on my account I did not do
In order to reverse a charge, please visit a branch location and file a dispute form. If you suspect you are victim of debit card fraud, please call the Customer Care Center - 24/7 - for assistance.
If you suspect you are a victim of debit card fraud outside of the above hours, call 800.374.6123 option 3, then option 1, then option 2.
You can also disable your card by contacting us at one of the following phone numbers:
Customer Care- 800.374.6123
Monday - Friday 8:00 a.m. - 7:00 p.m. ET & Saturday 8:00 a.m. - 500 p.m. ET.
Business Support- 800.374.6123, Option 6
Monday - Friday 8:00 a.m. - 7:00 p.m. ET & Saturday 8:00 a.m. - 500 p.m. ET.
How do I verify a cashiers check from Peoples Bank?
From counterfeit cashiers checks to sweepstakes and lottery winnings, if it sounds too good to be true, it probably is. If you didn't expect to receive a cashiers check, you can learn to recognize legitimate solicitations from those that aren't. Find out more: https://www.consumer.ftc.gov/. Peoples Bank will never call, email or text message you to ask for your personal info, account or debit card number or online banking credentials. If you suspect someone is trying to gain access to your account or want to verify legitimacy of a check, please contact us at 1.800.374.6123
