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How can we help?

Please look through our list of frequently asked questions below. If you are still unable to find an answer to your question, we would be glad to help you at 1.800.374.6123 from Monday - Friday 8:00 a.m. - 7:00 p.m. ET & Saturday 8:00 a.m. - 5:00 p.m. ET.

As a reminder: Peoples Bank will never call or email asking for your account information or debit card number. DO NOT SHARE your online banking credentials, passwords or pin numbers. Be very cautious with unsolicited emails, phone calls and texts. If you have any questions, you are welcome to call us at 800.374.6123 or visit any of our 113 branch locations. 

What type of request is this?

New Digital Exerience

Have a question about the new digital experience? Click here to learn more.

Online and Mobile Banking

Where can I find the Peoples Bank mobile apps?

Find the Apple Peoples Bank Mobile app here!

Find the Android Peoples Bank Mobile app here!

How do I enroll in Online Banking?

Click here to enroll your personal account in Online Banking. If you are a business user wishing to enroll in Online Banking, click here.

Why am I not seeing transaction descriptions in Online/Banking?

Thank you for using the new online experience. Please bear with us as we are adding descriptions to the transaction details within the next week. We appreciate your patience.

Can I make an online loan payment?

Yes! All consumer loans can now be paid online. Please click here to make an online loan payment.

I am locked out of my Online/Mobile Banking account. What do I do?

To unlock your account, please click the Unlock/Forgot Username link on the Online Banking sign-in page and follow the corresponding prompts. You can also unlock you account by clicking here.

If you continue to have issues, please contact our Customer Care or Business Support team.

Customer Care- 800.374.6123

Monday - Friday 8:00 a.m. - 7:00 p.m. ET & Saturday 8:00 a.m. - 500 p.m. ET.

Business Support- 800.374.6123, Option 6

Monday - Friday 8:00 a.m. - 7:00 p.m. ET & Saturday 8:00 a.m. - 500 p.m. ET.

I don't remember my online password and/or username

For password resets, click "Forgot your password?" link on the sign in page to start the process. Please note you will need to have an up to date phone number on file to complete the process. If you are locked out of your online banking account, click here for account recovery.

Also, you can contact your local branch to unlock your account, and to reset passwords and/or usernames.

Why do I have to receive and enter a security code while logging into the mobile app?

In some situations, our mobile banking app will ask for a security code for an added layer of fraud prevention. This could be because you are logging in for the first time few times, or logging in on a new wifi network OR you are logging into your account in the middle of the night  

I am receiving out-of-date phone numbers of Security Code

You can update out-of-date phone numbers by visiting "Settings > Secure Delivery" or by contacting one of the numbers below.

Customer Care- 800.374.6123

Monday - Friday 8:00 a.m. - 7:00 p.m. ET & Saturday 8:00 a.m. - 500 p.m. ET.

Business Support- 800.374.6123, Option 6

Monday - Friday 8:00 a.m. - 7:00 p.m. ET & Saturday 8:00 a.m. - 500 p.m. ET.

How do I access my online bank statements?

eStatements can be viewed through Online and Mobile Banking by clicking "View Statements" under the menu options.

I would like to set up eStatements

eStatements

Receive eStatements through Online Banking:

  • Log in to your online banking account
  • Choose "Services"
  • Choose “Services > Statement Preference"
  • Verify that you are able to view PDFs by following our 2-step verification
  • Select "Electronic Statements" as your delivery preference
  • Receive your monthly eStatements within your Online Banking account

LOG IN

I am not seeing a recent transfer from a third party payment service (Zelle, Venmo, Cash App, etc.) in my account.

Peoples Bank is a partner with Zelle - a quick, easy, and safe way to directly transfer funds from one bank account to another. Funds from Zelle transactions should arrive within minutes. If you do not see your recent Zelle transaction, please contact our Customer Care team at 800.374.6123.

Other third party mobile payment services (Venmo, Cash App, etc) typically require 1-3 business days to process transfers. Because Peoples Bank is not a direct partner with these services. we recommend that you first reach out directly to the third party mobile payment service in the event that you do not see an incoming transfer that you are expecting.

Can I use a VPN when using Online Banking?

In order to protect clients and enhance security, some Online Banking services are blocked when using a VPN. If you are having issues accessing certain services, please try turning off your VPN, clearing your cache and cookies, and try again.

Fraud Related Questions

Lost or stolen debit card or suspected fraud

If you suspect you are a victim of debit card fraud, please call the Customer Care Center at 800.374.6123 for assistance. If the call is outside of normal business hours, use option 3, then option 1.

Customer Care- 800.374.6123

Monday - Friday 8:00 a.m. - 7:00 p.m. ET & Saturday 8:00 a.m. - 500 p.m. ET.

Business Support- 800.374.6123, Option 6

Monday - Friday 8:00 a.m. - 7:00 p.m. ET & Saturday 8:00 a.m. - 500 p.m. ET.

There is a charge on my account I did not do

In order to reverse a charge, please visit a branch location and file a dispute form. If you suspect you are victim of debit card fraud, please call the Customer Care Center - 24/7 - for assistance. 

 If you suspect you are a victim of debit card fraud outside of the above hours, call 800.374.6123 option 3, then option 1, then option 2.

You can also disable your card by contacting us at one of the following phone numbers:

Customer Care- 800.374.6123

Monday - Friday 8:00 a.m. - 7:00 p.m. ET & Saturday 8:00 a.m. - 500 p.m. ET.

Business Support- 800.374.6123, Option 6

Monday - Friday 8:00 a.m. - 7:00 p.m. ET & Saturday 8:00 a.m. - 500 p.m. ET.

How do I verify a cashiers check from Peoples Bank?

From counterfeit cashiers checks to sweepstakes and lottery winnings, if it sounds too good to be true, it probably is. If you didn't expect to receive a cashiers check, you can learn to recognize legitimate solicitations from those that aren't. Find out more: https://www.consumer.ftc.gov/. Peoples Bank will never call, email or text message you to ask for your personal info, account or debit card number or online banking credentials. If you suspect someone is trying to gain access to your account or want to verify legitimacy of a check, please contact us at 1.800.374.6123

Account Information and Questions

When will my deposit be available?

For information on the deposit availability, refer to the Funds Availability Policy

How can I order checks online?

To order checks online, please click here.

How do I place a stop payment on a pending transaction?

To place a stop payment on an ACH transaction or an automatic payment, please visit or call your local branch OR call our Customer Care Center at 800.374.6123. Stop payments on these items must be placed at least three (3) business days before the item is scheduled to be taken out of your account. A stop payment form MUST be signed within 14 days or the stop payment will be voided. Peoples Bank does not place stop payments on debit card transactions. A $35 fee applies for stop payments.

My debit card is damaged or about to expire

Call your local branch and talk to one of our representatives. We will automatically send you a new debit card before your current one expires and you can replace an existing card for a small fee if it is lost or damaged. 

To obtain immediate customer service or account support, please call our Customer Care Center at 800.374.6123, M-F, 8 am to 7 pm, or on Saturdays from 8 am to 5 pm
If you suspect you are a victim of debit card fraud outside of the above hours, call 800.374.6123 option 3, then option 1, then option 2.

Where do I find the Direct Deposit form?

The direct deposit authorization form can be found here

How do I update the phone number for my account?

To update the phone number for your account, please contact:

Customer Care- 800.374.6123

Monday - Friday 8:00 a.m. - 7:00 p.m. ET & Saturday 8:00 a.m. - 500 p.m. ET.

Business Support- 800.374.6123, Option 6

Monday - Friday 8:00 a.m. - 7:00 p.m. ET & Saturday 8:00 a.m. - 500 p.m. ET.

How do I locate routing and account number?

Peoples Bank Routing Number: 044202505

Routing numbers are nine digit numbers that can also be referred to as banking routing numbers, routing transit numbers, RTNs, and ABA numbers. This code identifies your financial institution.

Your Account number and Bank Routing number can be found at the bottom of your checks.

 

How do I change the address on my account?

To change the address on your account, please log into Online Banking and select "Address Management".

You can also do so by calling us. Please contact:

Customer Care- 800.374.6123

Monday - Friday 8:00 a.m. - 7:00 p.m. ET & Saturday 8:00 a.m. - 500 p.m. ET.

Business Support- 800.374.6123, Option 6

Monday - Friday 8:00 a.m. - 7:00 p.m. ET & Saturday 8:00 a.m. - 500 p.m. ET.

General Questions

Where do I find branch phone numbers and hours of operation?

Our location pages include branch specific phone numbers and hours of operation for the lobby and drive thru. We also do our best to keep internet search engines and maps like Google and Apple Maps updated, but they may show incorrect information occasionally. So we recommend viewing our location pages for the most up to date info.

  • Peoples Insurance Agency: 740.373.3994
  • North Star Leasing: 802.862.6084
  • Peoples Premium Finance: 844.292.9090

Can I mail my loan payment to Peoples Bank?

Yes! Our mailing address for loan payments is:

138 Putnam St
P.O. Box 738
Marietta, OH  45750

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