Frequently Asked Questions

Where do I find branch phone numbers and hours of operation?

Our location pages include branch-specific phone numbers and hours of operation for the lobby and drive-thru. We also do our best to keep internet search engines and maps like Google and Apple Maps updated, but they may show incorrect information occasionally. So we recommend viewing our location pages for the most up-to-date info.

Peoples Insurance Agency: 740.373.3994

North Star Leasing: 802.862.6084

Peoples Premium Finance: 844.292.9090

I don’t remember my online password and/or username. What do I do?

For password resets, click the “Forgot your password?” link on the sign in page to start the process. Please note you need an up-to-date phone number on file to complete the process. If you are locked out of your online banking account, click here for account recovery.

Also, you can contact your local branch to unlock your account and reset passwords and/or usernames.

Can I mail my loan payment to Peoples Bank?

Yes! Our loan payment mailing address is: 

138 Putnam St
P.O. Box 738
Marietta, OH  45750

What are the Customer Care Center hours?

If you are unable to find an answer to your question in these FAQs, our Customer Care Center would be glad to help you at 800.374.6123

Please call Monday – Friday, 8 a.m. – 7 p.m. EST, or Saturday, 8 a.m. – 5 p.m. EST.

Want to help us improve? Give us feedback!

We would love to know if you’ve had an experience worth sharing with us. You can provide your feedback here.

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