Account Information FAQs
How Can We Help?
Please look through our list of frequently asked questions below. If you are still unable to find an answer to your question, we would be glad to help you at 1.800.374.6123, from Monday - Friday, 8:00 a.m. - 7:00 p.m., ET and Saturday, 8:00 a.m. - 5:00 p.m., ET.
As a reminder, Peoples Bank will never text, call, or email asking for your account information or debit card number. DO NOT SHARE your online banking credentials, passwords, or pin numbers. Be very cautious with unsolicited emails, phone calls, and texts. Do not click on any text message links from numbers claiming to be Peoples Bank. If you have any questions, please call us at 800.374.6123 or visit any of our branch locations.
Account Information and Questions
When will my deposit be available?
For information on the deposit availability, refer to the Funds Availability Policy
How can I order checks online?
To order checks online, please click here.
How do I place a Stop Payment on a pending transaction?
To place a Stop Payment on an ACH transaction or an automatic payment, please visit or call your local branch or call our Customer Care Center at 800.374.6123. Stop Payments on these items must be placed at least 3 business days before the item is scheduled to be taken out of your account. A Stop Payment form must be signed within 14 days, or the Stop Payment will be voided. Peoples Bank does not place Stop Payments on debit card transactions. A $35 fee applies for Stop Payments.
My debit card is damaged or about to expire
Call your local branch and talk to one of our representatives. We will automatically send you a new debit card before your current one expires, and you can replace an existing card for a small fee if it is lost or damaged.
To obtain immediate customer service or account support, please call our Customer Care Center at 800.374.6123, Monday - Friday, from 8:00 a.m. - 7:00 p.m., or Saturday, from 8:00 a.m. to 5:00 p.m.
If you suspect you are a victim of debit card fraud outside of the above hours, call 800.374.6123 option 3, then option 1, then option 2.
Where do I find the Direct Deposit form?
The Direct Deposit Authorization Form can be found here.
How do I update the phone number for my account?
To update the phone number for your account, please contact:
Customer Care: 1.800.374.6123
Monday - Friday, 8:00 a.m. - 7:00 p.m., ET, or Saturday, 8:00 a.m. - 5:00 p.m., ET.
Business Support: 800.374.6123, Option 6
Monday - Friday, 8:00 a.m. - 7:00 p.m., ET, or Saturday, 8:00 a.m. - 5:00 p.m., ET.
How do I locate routing and account number?
Peoples Bank Routing Number: 044202505
Routing Numbers are nine digit numbers that can also be referred to as Banking Routing Numbers, Routing Transit Numbers, RTNs, and ABA numbers. This code identifies your financial institution.
Your Account Number and Bank Routing Number can be found at the bottom of your checks.
How do I change the address on my account?
To change the address on your account, please log into Online Banking and select "Address Management."
You can also do so by calling us. Please contact:
Customer Care: 1.800.374.6123
Monday - Friday, 8:00 a.m. - 7:00 p.m., ET, or Saturday, 8:00 a.m. - 5:00 p.m., ET.
Business Support: 1.800.374.6123, Option 6
Monday - Friday, 8:00 a.m. - 7:00 p.m., ET, or Saturday, 8:00 a.m. - 5:00 p.m., ET.
How can I make a payment on my Elan-issued Peoples Bank credit card?
As of July 15, 2023, we can no longer accept payments for Elan-issued Peoples Bank credit cards. Here are several ways to continue making payments on these cards:
- Call 1.800.558.3424 (available 24 hours a day)
- Online at myaccountaccess.com
- Mobile in the Elan Credit Card app
- Mail to: Cardmember Service, P.O. Box 790498, St. Louis, MO 63179-0408
For more information and to learn more about the new selection of Peoples Bank credit cards, please contact a local branch today!
