Frequently Asked Questions

When will my deposit be available?

For information on the deposit availability, refer to the Funds Availability Policy.

How do I make a payment on my Peoples Bank credit card?

Peoples Bank offers several convenient credit card payment methods, including

How can I order checks online?

To order checks online, please click here.

Where do I find the Direct Deposit form?

The Direct Deposit Authorization Form can be found here

How do I locate my routing and account number?

Peoples Bank Routing Number: 044202505

Routing Numbers are nine digit numbers that can also be referred to as Banking Routing Numbers, Routing Transit Numbers, RTNs and ABA numbers. This code identifies your financial institution.

Your Account Number and Bank Routing Number can be found at the bottom of your checks.

Where do I find my tax documents?

Come tax season, applicable customers will be mailed tax forms (including a 1099-INT and mortgage-related tax documents) on or before January 31. If you do not receive a form by February 14, please contact our Customer Care Center. Customer Care may be reached at 800.374.6123, Monday – Friday, 8 a.m. – 7 p.m. EST, and Saturday, 8 a.m. – 5 p.m. EST. 

How do I place a Stop Payment on a pending transaction?

To place a Stop Payment on an ACH transaction or an automatic payment, please visit or call your local branch or call our Customer Care Center at 800.374.6123. Stop Payments on these items must be placed at least 3 business days before the item is scheduled to be taken out of your account. A Stop Payment form must be signed within 14 days or the Stop Payment will be voided. Peoples Bank does not place Stop Payments on debit card transactions. A $35 fee applies for Stop Payments.

What should I do if my debit card is damaged or about to expire?

Call your local branch and talk to one of our representatives. We will automatically send you a new debit card before your current one expires, and you can replace an existing card for a small fee if it is lost or damaged. 

To obtain immediate customer service or account support, call our Customer Care Center at 800.374.6123, Monday – Friday, from 8 a.m. – 7 p.m., or Saturday, from 8 a.m. – 5 p.m.

If you suspect you are a victim of debit card fraud outside of the above hours, call 800.374.6123 option 3, then option 1, then option 2.

How do I update my phone number for my account?

To update the phone number for your account, please contact:

Customer Care: 800.374.6123

Monday – Friday, 8 a.m. – 7 p.m., EST, or Saturday, 8 a.m. – 5 p.m., EST.

Business Support: 800.374.6123, Option 6

Monday – Friday, 8 a.m. – 7 p.m. EST, or Saturday, 8 a.m. – 5 p.m. EST.

How do I change the address on my account?

To change the address on your account, please log into Online Banking and select “Address Management.”

You can also do so by calling us. Please contact:

Customer Care: 800.374.6123

Monday – Friday, 8 a.m. – 7 p.m. EST, or Saturday, 8 a.m. – 5 p.m. EST.

Business Support: 800.374.6123, Option 6

Monday – Friday, 8 a.m. – 7 p.m. EST, or Saturday, 8 a.m. – 5 p.m. EST.

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