Account Information
Frequently Asked Questions
Please look through our list of frequently asked questions below. If you are still unable to find an answer to your question, we would be glad to help you at 800.374.6123.
Monday – Friday: 8 a.m. – 7 p.m. EST
Saturday: 8 a.m. – 5 p.m. EST.
What should I do if my debit card is damaged or about to expire?
Call your local branch and talk to one of our representatives. We will automatically send you a new debit card before your current one expires, and you can replace an existing card for a small fee if it is lost or damaged.
To obtain immediate customer service or account support, call our Customer Care Center at 800.374.6123, Monday – Friday, from 8 a.m. – 7 p.m., or Saturday, from 8 a.m. – 5 p.m.
If you suspect you are a victim of debit card fraud outside of the above hours, call 800.374.6123 option 3, then option 1, then option 2.
What do I do if I forget my username, password or security question answers?
Select “Forgot your password?” on the log in screen of online or mobile banking if you have forgotten your Peoples Bank password.
Select “Unlock/Forgot Username” on the log in screen of online or mobile banking if you have forgotten your username.
If you still experience technical difficulties, please call or visit your local branch or contact our Customer Care or Business Support team.
Customer Care
800.374.6123
Monday – Friday, 8 a.m. – 7 p.m. EST
Saturday, 8 a.m. – 5 p.m. EST
Business Support
800.374.6123, option 6
Monday – Friday, 8 a.m. – 7 p.m. EST
Saturday, 8 a.m. – 5 p.m. EST
What do I do if I am locked out of my online/mobile banking account?
To unlock your account, click the “Unlock/Forgot Username” link on the Online Banking sign-in page and follow the corresponding prompts. You can also unlock your account by clicking here.
If you continue to have issues, please contact our Customer Care or Business Support team.
Customer Care: 800.374.6123
Monday – Friday, 8 a.m. – 7 p.m. EST, and Saturday, 8 a.m. – 5 p.m. EST.
Business Support: 800.374.6123, option 6
Monday – Friday, 8 a.m. – 7 p.m. EST, and Saturday 8 a.m. – 5 p.m. EST.
How can I view/edit my contact information?
Customers will need to contact their local branch to alert an associate of a name, address, phone number or other contact update.
You may also contact:
Customer Care
800.374.6123
Monday – Friday, 8 a.m. – 7 p.m. EST
Saturday, 8 a.m. – 5 p.m. EST
Business Support
800.374.6123, option 6
Monday – Friday, 8 a.m. – 7 p.m. EST
Saturday, 8 a.m. – 5 p.m. EST
How do I locate my routing and account number?
Peoples Bank Routing Number: 044202505
Routing Numbers are nine digit numbers that can also be referred to as Banking Routing Numbers, Routing Transit Numbers, RTNs and ABA numbers. This code identifies your financial institution.
Your Account Number and Bank Routing Number can be found at the bottom of your checks.
When will my deposit be available?
For information on the deposit availability, refer to the Funds Availability Policy.
Where do I find the Direct Deposit form?
The Direct Deposit Authorization Form can be found here.
How can I order checks online?
To order checks online, please click here.
How do I make a payment on my Peoples Bank credit card?
Peoples Bank offers several convenient credit card payment methods, including
- Your online account
- Visiting your local branch
How do I place a Stop Payment on a pending transaction?
To place a Stop Payment on an ACH transaction or an automatic payment, please visit or call your local branch or call our Customer Care Center at 800.374.6123. Stop Payments on these items must be placed at least 3 business days before the item is scheduled to be taken out of your account. A Stop Payment form must be signed within 14 days or the Stop Payment will be voided. Peoples Bank does not place Stop Payments on debit card transactions. A $35 fee applies for Stop Payments.
Where do I find my tax documents?
Come tax season, applicable customers will be mailed tax forms (including a 1099-INT and mortgage-related tax documents) on or before January 31. If you do not receive a form by February 14, please contact our Customer Care Center. Customer Care may be reached at 800.374.6123, Monday – Friday, 8 a.m. – 7 p.m. EST, and Saturday, 8 a.m. – 5 p.m. EST.