Online and Mobile Banking FAQs
Frequently Asked Questions
I don’t remember my online password and/or username. What do I do?
For password resets, click the “Forgot your password?” link on the sign in page to start the process. Please note you need an up-to-date phone number on file to complete the process. If you are locked out of your online banking account, click here for account recovery.
Also, you can contact your local branch to unlock your account and reset passwords and/or usernames.
What do I do if I am locked out of my Online/Mobile Banking account?
To unlock your account, click the “Unlock/Forgot Username” link on the Online Banking sign-in page and follow the corresponding prompts. You can also unlock your account by clicking here.
If you continue to have issues, please contact our Customer Care or Business Support team.
Customer Care: 800.374.6123
Monday – Friday, 8 a.m. – 7 p.m. EST, and Saturday, 8 a.m. – 5 p.m. EST.
Business Support: 800.374.6123, option 6
Monday – Friday, 8 a.m. – 7 p.m. EST, and Saturday 8 a.m. – 5 p.m. EST.
Where can I find the Peoples Bank mobile apps?
Apple Peoples Bank Mobile app download
Android Peoples Bank Mobile app download
How do I access my online bank statements?
View eStatements on Online and Mobile Banking by clicking “View Statements” under the menu options.
Why do I have to receive and enter a security code while logging into the mobile app?
In some situations, our mobile banking app will ask for a security code for an added layer of fraud prevention. This could be because you are logging in for the first few times, on a new WiFi network or in the middle of the night.
What do I do if I’m receiving out-of-date phone numbers on Security Code?
You can update out-of-date phone numbers by visiting “Settings” > “Secure Delivery” or by contacting one of the numbers below.
Customer Care: 800.374.6123
Monday – Friday, 8 a.m. – 7 p.m. EST, and Saturday, 8 a.m. – 5 p.m. EST.
Business Support: 800.374.6123, Option 6
Monday – Friday, 8 a.m. – 7 p.m. EST, and Saturday, 8 a.m. – 5 p.m. EST.
How do I enroll in Online Banking?
Click here to enroll your personal account in Online Banking. If you are a business user wishing to enroll in Online Banking, click here.
Can I make an online loan payment?
Yes! All consumer loans can be paid online by clicking here.
How do I set up eStatements?
Receive eStatements through Online Banking:
1. Log in to your online banking account
2. Choose “Services”
3. Choose “Services” > “Statement Preference”
4. Verify you are able to view PDFs by following our 2-step verification process
5. Select “Electronic Statements” as your delivery preference
Receive your monthly eStatements within your Online Banking account
Login
What accounts am I able to use with Zelle®?
Peoples Bank customers over the age of 18 can link Zelle® with the following accounts: Personal Checking, Interest Plus Checking, Premier Checking and Student Checking.
Why can’t I see a recent transfer from a third-party payment service (Zelle®, Venmo, Cash App, etc.) in my account?
Peoples Bank is a partner with Zelle® – a quick, easy, and safe way to transfer direct funds between bank accounts. Zelle® fund transactions should arrive within minutes. If you do not see your recent Zelle® transaction, please contact our Customer Care team at 800.374.6123.
Other third-party mobile payment services (Venmo, Cash App, etc.) typically require 1-3 business days to process transfers. Because Peoples Bank is not a direct partner with these services, we recommend you first reach out directly to the third-party mobile payment service in the event you do not see an incoming transfer you are expecting.
Can I use a VPN when using Online Banking?
In order to protect clients and enhance security, some Online Banking services are blocked when using a VPN. If you have issues accessing certain services, please try turning off your VPN, clearing your cache and cookies and try again.