Online and Mobile Banking FAQs
Online and Mobile Banking
Where can I find the Peoples Bank mobile apps?
How do I enroll in Online Banking?
Click here to enroll your personal account in Online Banking. If you are a business user wishing to enroll in Online Banking, click here.
Why am I not seeing transaction descriptions in Online/Banking?
Thank you for using the new online experience. Please bear with us as we are adding descriptions to the transaction details within the next week. We appreciate your patience.
Can I make an online loan payment?
Yes! All consumer loans can now be paid online. Please click here to make an online loan payment.
I am locked out of my Online/Mobile Banking account. What do I do?
To unlock your account, please click the Unlock/Forgot Username link on the Online Banking sign-in page and follow the corresponding prompts. You can also unlock you account by clicking here.
If you continue to have issues, please contact our Customer Care or Business Support team.
Customer Care- 800.374.6123
Monday - Friday 8:00 a.m. - 7:00 p.m. ET & Saturday 8:00 a.m. - 500 p.m. ET.
Business Support- 800.374.6123, Option 6
Monday - Friday 8:00 a.m. - 7:00 p.m. ET & Saturday 8:00 a.m. - 500 p.m. ET.
I don't remember my online password and/or username
For password resets, click "Forgot your password?" link on the sign in page to start the process. Please note you will need to have an up to date phone number on file to complete the process. If you are locked out of your online banking account, click here for account recovery.
Also, you can contact your local branch to unlock your account, and to reset passwords and/or usernames.
Why do I have to receive and enter a security code while logging into the mobile app?
In some situations, our mobile banking app will ask for a security code for an added layer of fraud prevention. This could be because you are logging in for the first time few times, or logging in on a new wifi network OR you are logging into your account in the middle of the night
I am receiving out-of-date phone numbers of Security Code
You can update out-of-date phone numbers by visiting "Settings > Secure Delivery" or by contacting one of the numbers below.
Customer Care- 800.374.6123
Monday - Friday 8:00 a.m. - 7:00 p.m. ET & Saturday 8:00 a.m. - 500 p.m. ET.
Business Support- 800.374.6123, Option 6
Monday - Friday 8:00 a.m. - 7:00 p.m. ET & Saturday 8:00 a.m. - 500 p.m. ET.
How do I access my online bank statements?
eStatements can be viewed through Online and Mobile Banking by clicking "View Statements" under the menu options.
I would like to set up eStatements
eStatements
Receive eStatements through Online Banking:
- Log in to your online banking account
- Choose "Services"
- Choose “Services > Statement Preference"
- Verify that you are able to view PDFs by following our 2-step verification
- Select "Electronic Statements" as your delivery preference
- Receive your monthly eStatements within your Online Banking account
What accounts am I able to use with Zelle®?
Peoples Bank customers over the age of 18 can link Zelle® with the following accounts: Personal Checking, Interest Plus Checking, Premier Checking, and Student Checking.
I am not seeing a recent transfer from a third party payment service (Zelle, Venmo, Cash App, etc.) in my account.
Peoples Bank is a partner with Zelle - a quick, easy, and safe way to directly transfer funds from one bank account to another. Funds from Zelle transactions should arrive within minutes. If you do not see your recent Zelle transaction, please contact our Customer Care team at 800.374.6123.
Other third party mobile payment services (Venmo, Cash App, etc) typically require 1-3 business days to process transfers. Because Peoples Bank is not a direct partner with these services. we recommend that you first reach out directly to the third party mobile payment service in the event that you do not see an incoming transfer that you are expecting.
Can I use a VPN when using Online Banking?
In order to protect clients and enhance security, some Online Banking services are blocked when using a VPN. If you are having issues accessing certain services, please try turning off your VPN, clearing your cache and cookies, and try again.
