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Online and Mobile Banking FAQs

How Can We Help?

Please look through our list of frequently asked questions below. If you are still unable to find an answer to your question, we would be glad to help you at 1.800.374.6123, from Monday - Friday, 8:00 a.m. - 7:00 p.m., ET and Saturday, 8:00 a.m. - 5:00 p.m., ET.

As a reminder, Peoples Bank will never text, call, or email asking for your account information or debit card number. DO NOT SHARE your online banking credentials, passwords, or pin numbers. Be very cautious with unsolicited emails, phone calls, and texts. Do not click on any text message links from numbers claiming to be Peoples Bank. If you have any questions, please call us at 800.374.6123 or visit any of our branch locations.

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Online and Mobile Banking

Can I make an online loan payment?

I am locked out of my Online/Mobile Banking account. What do I do?

To unlock your account, click the "Unlock/Forgot Username" link on the Online Banking sign-in page and follow the corresponding prompts. You can also unlock you account by clicking here.

If you continue to have issues, please contact our Customer Care or Business Support team.

Customer Care: 800.374.6123

Monday - Friday, 8:00 a.m. - 6:00 p.m., ET, & Saturday, 8:00 a.m. - 5:00 p.m., ET.

Business Support: 800.374.6123, Option 6

Monday - Friday, 8:00 a.m. - 6:00 p.m., ET, & Saturday 8:00 a.m. - 5:00 p.m., ET.

I don't remember my online password and/or username

For password resets, click the "Forgot your password?" link on the sign in page to start the process. Please note you need an up-to-date phone number on file to complete the process. If you are locked out of your online banking account, click here for account recovery.

Also, you can contact your local branch to unlock your account and reset passwords and/or usernames.

I would like to set up eStatements

Receive eStatements through Online Banking:

  • Log in to your online banking account
  • Choose "Services"
  • Choose “Services" > "Statement Preference"
  • Verify you are able to view PDFs by following our 2-step verification process
  • Select "Electronic Statements" as your delivery preference
  • Receive your monthly eStatements within your Online Banking account

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How do I access my online bank statements?

View eStatements on Online and Mobile Banking by clicking "View Statements" under the menu options.

Why do I have to receive and enter a security code while logging into the mobile app?

In some situations, our mobile banking app will ask for a security code for an added layer of fraud prevention. This could be because you are logging in for the first few times, logging in on a new WiFi network, or logging into your account in the middle of the night.

I am receiving out-of-date phone numbers on Security Code

You can update out-of-date phone numbers by visiting "Settings" > "Secure Delivery," or by contacting one of the numbers below.

Customer Care: 800.374.6123

Monday - Friday, 8:00 a.m. - 6:00 p.m., ET, & Saturday, 8:00 a.m. - 5:00 p.m., ET.

Business Support: 800.374.6123, Option 6

Monday - Friday, 8:00 a.m. - 6:00 p.m., ET, & Saturday, 8:00 a.m. - 5:00 p.m., ET.

What accounts am I able to use with Zelle®?

Peoples Bank customers over the age of 18 can link Zelle® with the following accounts: Personal Checking, Interest Plus Checking, Premier Checking, and Student Checking.

I am not seeing a recent transfer from a third-party payment service (Zelle, Venmo, Cash App, etc.) in my account.

Peoples Bank is a partner with Zelle - a quick, easy, and safe way to transfer direct funds between bank accounts. Zelle fund transactions should arrive within minutes. If you do not see your recent Zelle transaction, please contact our Customer Care team at 800.374.6123.

Other third-party mobile payment services (Venmo, Cash App, etc.) typically require 1-3 business days to process transfers. Because Peoples Bank is not a direct partner with these services, we recommend you first reach out directly to the third-party mobile payment service in the event you do not see an incoming transfer you are expecting.

Can I use a VPN when using Online Banking?

In order to protect clients and enhance security, some Online Banking services are blocked when using a VPN. If you have issues accessing certain services, please try turning off your VPN, clearing your cache and cookies, and try again.

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