General Questions
Frequently Asked Questions
Please look through our list of frequently asked questions below. If you are still unable to find an answer to your question, we would be glad to help you at 800.374.6123.
Monday – Friday: 8 a.m. – 7 p.m. EST
Saturday: 8 a.m. – 5 p.m. EST.
Where do I find branch phone numbers and hours of operation?
Our location pages include branch-specific phone numbers and hours of operation for the lobby and drive-thru. We also do our best to keep internet search engines and maps like Google and Apple Maps updated, but they may show incorrect information occasionally. So we recommend viewing our location pages for the most up-to-date info.
Peoples Insurance Agency: 740.373.3994
North Star Leasing: 802.862.6084
Peoples Premium Finance: 844.292.9090
What do I do if I forget my online banking username, password or security question answers?
Select “Forgot your password?” on the log in screen of online or mobile banking if you have forgotten your Peoples Bank password.
Select “Unlock/Forgot Username” on the log in screen of online or mobile banking if you have forgotten your username.
If you still experience technical difficulties, please call or visit your local branch or contact our Customer Care or Business Support team.
Customer Care
800.374.6123
Monday – Friday, 8 a.m. – 7 p.m. EST
Saturday, 8 a.m. – 5 p.m. EST
Business Support
800.374.6123, option 6
Monday – Friday, 8 a.m. – 7 p.m. EST
Saturday, 8 a.m. – 5 p.m. EST
What do I do if I am locked out of my online/mobile banking account?
To unlock your account, click the “Unlock/Forgot Username” link on the Online Banking sign-in page and follow the corresponding prompts. You can also unlock your account by clicking here.
If you continue to have issues, please contact our Customer Care or Business Support team.
Customer Care: 800.374.6123
Monday – Friday, 8 a.m. – 7 p.m. EST, and Saturday, 8 a.m. – 5 p.m. EST.
Business Support: 800.374.6123, option 6
Monday – Friday, 8 a.m. – 7 p.m. EST, and Saturday 8 a.m. – 5 p.m. EST.
Can I mail my loan payment to Peoples Bank?
Yes! Our loan payment mailing address is:
138 Putnam St
P.O. Box 738
Marietta, OH 45750
What is your Funds Availability Policy?
For information on the deposit availability, refer to the Funds Availability Policy.
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We would love to know if you’ve had an experience worth sharing with us. You can provide your feedback here.