Fraudulent Activity FAQs
Frequently Asked Questions
Please look through our list of frequently asked questions below. If you are still unable to find an answer to your question, we would be glad to help you at 800.374.6123.
Monday – Friday: 8 a.m. – 7 p.m. EST
Saturday: 8 a.m. – 5 p.m. EST.
What should I do if my debit card is lost, stolen, or I suspect fraudulent activity?
If you suspect you are a victim of debit card fraud, please call the Customer Care Center at 800.374.6123 for assistance. If the call is outside of business hours, use option 3, then option 1.
Customer Care: 800.374.6123
Monday – Friday, 8 a.m. – 7 p.m. EST and
Saturday, 8 a.m. – 5 p.m. EST.
Business Support: 800.374.6123, option 6
Monday – Friday, 8 a.m. – 7 p.m. EST and
Saturday, 8 a.m. – 5 p.m. EST
How should I handle a charge on my account that I didn’t authorize?
In order to reverse a charge, please visit a branch location and file a dispute form. If you suspect you are victim of debit card fraud, please call the Customer Care Center – 24/7 – for assistance. If you suspect you are a victim of debit card fraud outside of the above hours, call 800.374.6123, option 3, then option 1, then option 2.
You can also disable your card by contacting us at one of the following phone numbers:
Customer Care: 800.374.6123
Monday – Friday, 8 a.m. – 7 p.m. EST and
Saturday, 8 a.m. – 5 p.m. EST.
Business Support: 800.374.6123, option 6
Monday – Friday, 8 a.m. – 7 p.m. EST and
Saturday, 8 a.m. – 5 p.m. EST.
I received a text/email asking me to provide personal information or click on an unfamiliar link. What do I do?
Keep your money safe by learning the signs of phishing.
• Never share sensitive information with somebody who calls or texts you unexpectedly (we may need to verify your personal information if you call but never the other way around).
• Avoid clicking suspicious email links.
• Never click text message links – especially if it asks you to sign into your bank account.
• Slow down – think before you act.
As a reminder, Peoples Bank will never call, text, or email you to request your security codes, online banking credentials, debit/credit card numbers, or to complete transactions. We will also never ask to be added as a user on your account or request remote access to your personal or business computer.
If you’re ever unsure, contact your local branch or our Customer Care Center at 800.374.6123.
How do I verify a cashiers check from Peoples Bank?
From counterfeit cashiers checks to sweepstakes and lottery winnings, if it sounds too good to be true, it probably is. If you didn’t expect to receive a cashiers check, you can learn to recognize legitimate solicitations from those who aren’t. Find out more at The Federal Trade Commission Consumer Advise website.
Peoples Bank will never call, text, or email you to request your security codes, online banking credentials, debit/credit card numbers, or to complete transactions. We will also never ask to be added as a user on your account or request remote access to your personal or business computer.
If you’re ever unsure, contact your local branch or our Customer Care Center at 800.374.6123.