Online Banking FAQs
Need help with the following? Please call or visit your local branch.
- Finding your online banking Login ID (User ID / Username)
- Resetting your password
- Obtaining your Secure Access Code for authentication
Business Online Banking Frequently Asked Questions
General Information
How much transaction history is available in Online Banking?
- Online Banking will show all transaction history from 2022 (and will continue to build without limit).
- Mobile Banking will show all transaction history from 2022 (and will continue to build without limit).
How can I set alerts?
You can create new alerts under "Settings" > "Alerts."
What internet browsers can I use for Online Banking?
Online Banking Web Browser Requirements
Google Chrome (current and previous two versions) is our recommended Browser for both Windows and Mac OS X devices.
Mozilla Firefox (current and previous two versions) is supported on both Windows and Mac OS X devices.
Microsoft Edge (current and previous two versions) is supported only by Windows devices.
Safari (current and previous two versions) is supported only by Mac OS X devices.
Microsoft Internet Explorer is not supported on either Windows or Mac OS X devices.
Can I use a VPN when using Online Banking?
In order to protect clients and enhance security, some Online Banking services are blocked when using a VPN. If you are having issues accessing certain services, please try turning off your VPN, clearing your cache and cookies, and try again.
Business Mobile Banking
Where can I find the Peoples Bank Mobile App?
Bill Pay and Transfers
How do I complete external transfers?
You can complete transfers to/from your accounts to/from external sources. This can be done under the Transfer Money menu.
