Click here to enroll your personal account in online banking. If you are a business user wishing to enroll in online banking, click here.

First, you must enroll in eStatements. To view eStatements on online and mobile banking, select “View Statements” under the menu.

Customers must contact their local branch to alert an associate of a name, address, phone number, or other contact update.

You may also contact:

Customer Care
800.374.6123
Monday – Friday, 8:00 a.m. – 7:00 p.m. EST
Saturday, 8:00 a.m. – 5:00 p.m. EST

Business Support
800.374.6123, option 6
Monday – Friday, 8:00 a.m. – 7:00 p.m. EST
Saturday, 8:00 a.m. – 5:00 p.m. EST

Yes. Your linked Peoples Bank accounts are eligible to send and receive external transfers through online banking and the mobile app.

1. Log into Peoples Bank’s online banking platform or mobile app.
2. Select “Pay a Bill.”
3. Select “Options.”
4. Select “Visit Bill Pay Site.”
5. You can add people or businesses to set up bill payments, view account activity, see spending reports, and more.

Play a how-to video on navigating Bill Pay.

Most account information is updated in real time as transactions are processed throughout the day. Both online and mobile banking will show all transaction history from 2022 (and will continue to build without limit).

Select “Forgot your password?” on the login screen of online or mobile banking if you have forgotten your Peoples Bank password.

Select “Unlock/Forgot Username” on the login screen of online or mobile banking if you have forgotten your username.

If you continue to experience technical difficulties, please contact your local branch, Customer Care or Business Support.

Customer Care
800.374.6123
Monday – Friday, 8:00 a.m. – 7:00 p.m. EST
Saturday, 8:00 a.m. – 5:00 p.m. EST

Business Support
800.374.6123, option 6
Monday – Friday, 8:00 a.m. – 7:00 p.m. EST
Saturday, 8:00 a.m. – 5:00 p.m. EST

If you have an out-of-date phone number associated with your account, you must contact your local branch to alert an associate of a phone number update.

You may also contact:

Customer Care
800.374.6123
Monday – Friday, 8:00 a.m. – 7:00 p.m. EST
Saturday, 8:00 a.m. – 5:00 p.m. EST

Business Support
800.374.6123, option 6
Monday – Friday, 8:00 a.m. – 7:00 p.m. EST
Saturday, 8:00 a.m. – 5:00 p.m. EST

In some situations, our mobile banking app will ask for a security code for an added layer of fraud prevention. This could be because you are logging in for the first few times, on a new WiFi network or in the middle of the night.

Yes. All personal loans can be paid through online banking or the mobile app. Click here to view other loan payment methods.

The most important thing you can do is keep your online and mobile banking login credentials confidential. Be sure to log out of your account when you are finished using online services.

Never share your log in credentials or send money to those you do not know or trust. Be very cautious with unsolicited emails, phone calls, and texts.

Peoples Bank will never call, text, or email you to request your security codes, online banking credentials, debit/credit card numbers, or to complete transactions. We will also never ask to be added as a user on your account or request remote access to your personal or business computer.

If you’re ever unsure, contact your local branch or our Customer Care Center at 800.374.6123.

You may also visit the Fraud Prevention Center to learn about best security practices to keep your personal and financial information protected.

We understand this can be a difficult time, and we’re here to help make managing an account as smooth as possible. If the sole owner of an account passes away and the account was enrolled in eStatements, the final statement will automatically switch back to paper and be mailed to the address we have on file.

For joint accounts, the surviving owner will need to be enrolled in online banking to continue accessing eStatements. Peoples Bank can assist the surviving owner in enrolling in online banking or switching the statements back to paper upon request. We encourage each account holder to have a separate online banking profile, rather than sharing one household login to ensure each person has individual access to account information.

If you have any questions or need help updating statement preferences, please contact:

Customer Care
800.374.6123
Monday – Friday, 8:00 a.m. – 7:00 p.m. EST
Saturday, 8:00 a.m. – 5:00 p.m. EST

In order to protect clients and enhance security, some online banking services are blocked when using a VPN. If you have issues accessing certain services, please try turning off your VPN, clearing your cache and cookies, and try again.

Peoples Bank customers over the age of 18 can link Zelle^® with a Personal, Interest Plus, Premier, or Student Checking account.

To send money with Zelle^® in our mobile app:

1. Log in to your Peoples Bank mobile app.
2. Select “Menu.”
3. Select “Send Money with Zelle^®.”
4. Enroll with your U.S. mobile number and email address to get started.

You will now be able to:

Send funds
Select someone from your mobile device’s contacts, add the amount you would like to send and an optional memo, review and send.

Request funds
Send your friend a request to pay you back directly. Enter their U.S. mobile phone number or email address, the amount they owe you, and send. Please note that if your friend is not enrolled yet, you can only send a request using their email address. When your friend responds, the money will appear in your Peoples Bank account.

Split the bill
Zelle^® makes it easy to split the bill with a built-in calculator. Just tap the “Split” button, select the people in your group and enter the total bill amount. Zelle^® will send a request to everyone for their share. Please note that if your friend is not enrolled yet, you can only send a request using their email address.

Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle^®.

Review the Zelle^® Handbook.

Peoples Bank is a partner with Zelle^® – a quick, easy, and safe way to transfer direct funds between bank accounts. Zelle^® fund transactions should arrive within minutes. If you do not see your recent Zelle^® transaction, please contact:

Customer Care
800.374.6123
Monday – Friday, 8:00 a.m. – 7:00 p.m. EST
Saturday, 8:00 a.m. – 5:00 p.m. EST

Other third-party mobile payment services (Venmo, Cash App, etc.) typically require 1-3 business days to process transfers. Because Peoples Bank is not a direct partner with these services, we recommend you first reach out directly to the third-party mobile payment service in the event you do not see an incoming transfer you are expecting.

1. Log in to online banking or the mobile app.
2. Select “Go Paperless.”
3. Verify you are able to view PDFs by following our two-step verification process.
5. Select “Electronic Statements” as your delivery preference.

Repeat this process for all of your eligible accounts.

1. Log in to online banking or the mobile app.
2. Select “Settings.”
3. Select “Alerts.”
4. Toggle which Security Alerts you would like to be notified about. You may also select “New Alert” to create an Account, History or Online Transaction Alert, or an Account Reminder.

Some common types of account alerts include:

• Balances that fall below a dollar amount you choose
• Deposits or withdrawals that exceed a specified dollar amount
• Overdrafts and overdraft protection transfers
• Availability of new statements and other online documents

Play a how-to video to set up account alerts.

The Personal Finance Tool allows you to securely view all of your accounts from multiple institutions in one place. You can use the following tools to help manage your finances:

• Spending provides a graph of all expenses for 30 days.
• Budget based on your monthly spending or create your own based on your spending goals.
• Trends analyzes spending habits across multiple categories and months.
• Cash Flow allows you to see your income and expenses on any given day, including future predictions. This helps you plan for recurring bills, deposits, and any upcoming purchases.
• Net Worth keeps track of your assets and liabilities across linked accounts.
• Debts auto-calculates payoff dates for any debts you have associated with linked accounts.

To find this tool and link external accounts, follow these steps:

1. Log in to your People Bank online account or the mobile app.
2. Find the “Spending” section on the homepage screen.
3. Select “Link Account” to connect your external account(s) and follow the prompts. It may take a few moments for the system to process.

With Card Controls, you can:

• Turn your Peoples Bank debit card on/off.
• Manage card settings and get real-time alerts by text or email for: Spending limits, Locations, Transaction types, and Merchant types.
• Set travel notifications.
• Reorder a PIN to be received by mail.

Play a how-to video to set up Card Controls.

1. Log into your People Bank online banking account or the mobile app.
2. Select “Transfer Money.”

Play a how-to video on transferring funds to your Peoples Bank accounts.

Play a how-to video on linking an external account and making external transfers.

1. Log in to your Peoples Bank online banking account or the mobile app.
2. From the menu, select “Credit Card – Login.”
3. Sign in to your credit card account. If you have not registered your credit card, click “Sign Up.”
4. The next time you select “Credit Card – Login” within online or mobile banking, you will automatically be able to view and manage your Peoples Bank credit card account.