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Dear Valued Client,
Peoples Bank does not share nonpublic information about you with third-party marketers outside of the Peoples family of companies without your consent, except as explained in the enclosed notice. We are permitted to disclose nonpublic personal information to nonaffiliated companies with which we have entered into joint marketing agreements (examples include mutual fund companies, broker dealers, and insurance companies). We choose such non-affiliates carefully and require them to not use your private information other than to service your account or make you aware of special offers that may be of interest to you.
We may share customer information within the Peoples family of companies in an effort to better serve your financial needs. If you prefer, you can opt out of this sharing of information as outlined in our notice.
In terms of sharing information within our family of companies, we will honor your privacy preference. If in the past you have already opted out of sharing information within the Peoples family of companies, there is no need to do anything further. If you have not, and do not want your information shared within the Peoples family of companies, please inform us as outlined in our notice.
Security of information is a top priority for the Peoples family of companies. We comply with federal standards to protect your information through physical, electronic, and procedural safeguards.
We want to assure you that the Peoples family of companies protects your privacy. If you have any questions about our Privacy Notice or practice, or how we protect your information, please call us at 1-800-374-6123 or contact any Peoples associate.
Our company's core values are based on conducting business with integrity, and we are committed to maintaining your trust and confidence. Thank you for the opportunity to serve your financial needs.
Executive Vice President, Chief Administrative Officer
View Privacy Notice
Peoples Bank strives to help you protect your identity by providing Identity Theft Aid and related services.
Personally identifiable financial information you provide to us resulting from any transaction or any service performed for the consumer, or otherwise obtained by us, is subject to our financial Privacy Statement and our financial Privacy Notice, each of which is expressly incorporated into this Policy. Our online and mobile practices strictly abide by the terms of our Privacy Notice.
Personally identifiable information
We collect personally identifiable information from Users in a variety of ways, including, but not limited to, when Users visit our Site, register on the Site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and other information. Users may, however, visit our Site anonymously.
We will collect personally identifiable information from Users if they voluntarily submit such information to us. Users can always refuse to supply personally identifiable information; however, refusing to provide personally identifiable information may prevent a User from engaging in certain Site-related activities.
We automatically collect other information about Users whenever they interact with our Site. This automatically collected information may include the browser name, the type of computer, the IP address, the domains from which Users are referred to the Site, and technical information about a User’s means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
We collect and use our Users’ information for the following purposes:
1. To run and operate our Site and services - We use your information and share it with select third parties in order to display content on the Site correctly and to otherwise make the Site function properly. We also use your information and share it with select third parties in order to maintain and develop the Site and in connection with other services we provide.
2. To improve customer service - Information you provide helps us respond to customer service requests and support needs more efficiently.
3. To research our services - We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site and to evaluate the effectiveness of the Site and our marketing and business efforts.
4. To improve our Site - We use User information and feedback and share it with select third parties to improve our products and services.
5. To provide Users with information, products and services - We use User information and share it with select third parties on an ongoing basis to provide you with information, products and services, including news and marketing information about our services and the services of select third parties.
6. To send periodic emails - We may use your email address to send you information and updates or to respond to your inquiries, questions, and/or other requests.
We may also disclose any collected information, including personally identifiable information, if: (1) the disclosure is necessary or useful to our provision of services; (2) we believe in good faith that disclosure is necessary to protect our rights, interests, or property; (3) we are acting in good faith to protect your safety or the safety of others, to investigate fraud, or to respond to a government request; (4) we believe in good faith the disclosure is required by law, such as to comply with a subpoena, search warrant, court order, or similar legal or administrative process; and (5) a third party purchases or otherwise acquires us or the Site, in which case your information will likely be among the assets transferred.
How we protect your information
We have adopted appropriate data collection, storage and processing practices and security measures to help protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored in connection with our Site.
Sharing your personal information
In addition to the uses and disclosures described above, we may share or sell information with third parties for marketing or other purposes who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes.
Third party websites
Changes to this Policy
We have the discretion to update this Policy at any time. When we do, we will post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Policy periodically and become aware of modifications. Your continued use of the Site following the posting of changes to this Policy will be deemed your acceptance of those changes.
The Site is not designed to solicit or collect data from individuals under the age of 13. In accordance with the Children’s Online Privacy Protection Act (COPPA), we do not knowingly collect or store any personal information, even in aggregate, about children under the age of 13. If we discover we have received any information from a child under the age of 13 in violation of this Policy, we will delete that information within a reasonable time. If you believe that we have any information from or about anyone under the age of 13, please contact us at the contact points specified below.
Controlling and Updating Your Personally Identifiable Information
If you believe that the Site contains information about you that needs to be updated or corrected, you can update that information by contacting us at the contact information below.
If you have any questions about this Policy, the practices of this Site, or your dealings with this Site, please contact us at 800-374-6123.
This document was last updated on May 17, 2019.
+ Phishing Email #1
Alert: It has come to our attention that fraudulent e-mails were distributed from email@example.com to random e-mail addresses in our market area directing Peoples Bank clients to change their online banking passwords. Please be aware Peoples Bank did not send this communication. Additionally, Peoples Bank does not ask you to verify or change your password through a solicitation such as this. An example of this email is shown below. If you received this email and changed your password through the email link, please contact the Customer Care Center immediately at 800-374-6123 option 0 or by email to firstname.lastname@example.org
Note: The fraudulent request to change your password would have come through your email on March 10, 2010 and not through the Peoples Bank website or online banking.
Fraudulent Email Example #1
The subject line may read:
Subject : Restricted Access
Your access to internet banking has been temporarily restricted because of several suspicious login attempts from an unauthorized computer. This security measure is to avert any fraudulent activity from your account.
Quickly regain your internet banking access by reinitializing your account information and authenticating your identity.
Please note that your internet banking access will remain restricted until you complete this process.
Click here to continue (Link Has been Disabled)
Thank you for the opportunity to serve you.
+ Phishing Email #2
These emails are NOT from Peoples Bank and responding to these emails with your account information could lead to financial losses or identity theft. Peoples Bank does not request personal information on our clients via email. Please contact Customer Care by phone or email if you are suspicious about email requests regarding your financial account information.
People's Online is designed using state-of-the-art technology to make it fast, simple, and reliable, so you can manage your finances without worrying about technical issues. If however, you are experiencing problems using People's Online on the Internet, we want to help you resolve the issue as quickly as possible.
A fundamental element of safeguarding your confidential information is to provide protection against unauthorized access or use of this information. We maintain physical, electronic and procedural safeguards that comply with federal guidelines to guard your nonpublic personal information against unauthorized access. Our mission is to reduce the instance of fraud.
Account Lock Out
Your account becomes locked out as a security precaution when your account has had more than 3 invalid passwords entered.
A User ID is allowed only three attempts before it is locked. Therefore we have locked your account until further assistance. To reset or unlock your checking account, follow the important steps from Unlock Service Page. By clicking the link provided below you will be sent to online secure service page:
LINK REMOVED FROM EXAMPLE
Thank you for your prompt attention to this matter. Please understand that this is a security measure meant to help protect you and your confidential information. We apologize for any inconvenience this may cause, and appreciate your assistance in helping us maintain the integrity of the entire Fulton Financial Corporation system.
About People's | Investor Relations | Press Room
© 2005 People's Bank. Member FDIC. Equal Housing Lender Privacy | Terms & Conditions | Security Information
+ Phishing Email #3
The subject line may read one of the following:
Subject : Attention - Important Customer Information
Subject : Read carefully - Important Notification
As a Peoples Bank customer, your privacy and security is a primary task for us. We have been dedicated to customer safety and protection and our mission remains as strong as ever. We inform you that your Net Banking account is about to expire. It is strongly recommended to update it immediately. Update form is located here: [LINK]
+ Phishing Email #4
Note: Never send personal information via email.
Alert: It has come to our attention that fraudulent e-mails were distributed from email@example.com to random e-mail addresses in our market area directing Peoples Bank clients to change their online banking passwords. Please be aware Peoples Bank did not send this communication. Additionally, Peoples Bank does not ask you to verify or change your password through a solicitation such as this. An example of this email is shown below. If you received this email and changed your password through the email link, please contact the Customer Care Center immediately at 800.374.6123 option 0 or by email to firstname.lastname@example.org .
Note: The fraudulent request to change your password would have come through your email on June 17, 2009 and not through the Peoples Bank website or online banking.
The subject line may read:
Subject: Update your information
Dear Customer, Your online banking password has expired. Our security system automatically expires all passwords after 90 days. This security measure is to secure your accounts from unauthorized access and fraudulent transactions via online banking. The steps below will guide you on how to create a new and more secure password:
Click here to change your password (Link removed from example)
Six essential elements of password security:
A secure password is: at least 8 characters long — longer is better composed of three of these character classes: lower-case letters: abcd... upper-case letters: ABCD... numeric: 1234... non-alphanumeric: !@#$$,"... Please change your password (Link removed from example)
Sincerely, Peoples Bancorp
+ Phishing Email #5
Your request for Express Transfer from your Peoples Bank account to your bank account ending in 6297, has been received and is in process.
This process usually takes 6-8 working hours to complete but is dependent on your account preferences.
See, Change or Cancel this Transfer at: LINK REMOVED FROM EXAMPLE
If there is a problem with your request, it may take up to one week for your bank to notify us. We will notify you immediately by email if we learn of any problems in processing your request.
The Peoples Bank Team
Peoples Bank E-mail & Wireless Banking Alerts - Email ID Ci0723456df45IJ7NG
If you are using Bill Pay and a new screen appears out of context asking you to provide sensitive information, do not provide this information. If in doubt of the validity of a Bill Pay screen, please contact Customer Care at 800-374-6123 option 0.
Spyware and adware can come in many forms; some come bundled with free software, others exploit known security weaknesses in your computer’s web browser to put themselves on your computer. Often these programs will merely track your browsing and searching habits, recording where you go and how often. Peoples Bank has taken the initiative to assist you in protecting your privacy and personal information. Below you will find a brief introduction to what spyware is, and how to further educate yourself about it.
Identity theft occurs when someone uses your personal information such as your name, Social Security number, credit card number or other identifying information without your permission to commit fraud or other crimes.
Identity theft is a serious crime. People whose identities have been stolen can spend months or years – and much of their hard-earned money - cleaning up the mess thieves have made of their good name and credit record. In the meantime, victims may lose job opportunities, be refused loans, education, housing or cars, or even get arrested for crimes they didn't commit.
If you think your identity has been stolen, here's what to do now:
For more detailed information on recovering after ID Theft, download this pdf from the FTC: IDENTITY THEFT - A RECOVERY PLAN (formerly TAKE CHARGE: FIGHTING BACK AGAINST IDENTITY THEFT). This revised booklet helps consumers remedy the effects of ID Theft, describes what steps to take, consumers' legal rights, and how to handle specific problems on the way to clearing their name.
From counterfeit checks to sweepstakes and lottery winnings, if it sounds too good to be true, it probably is. Many forms of solicitation can be legitimate but learn to recognize those that aren't. Find out more: https://www.consumer.ftc.gov/features/scams-alerts
Ethics Hotline: 877.888.0002
Peoples Bank will never call, email or text message you to ask for your personal info or online banking credentials. If you suspect someone is trying to gain access to your account, please contact us at 1.800.374.6123
Mail and telephone solicitation bring many tempting offers, but not all are legitimate. What can you do to protect yourself? Find out more: https://www.consumer.ftc.gov/topics/privacy-identity-online-security
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Peoples Bank—Serving OH, WV, and KY
138 Putnam St.
Marietta, OH 45750
Routing #: 044202505
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The Peoples Bancorp website links to third-party websites on the Internet. Peoples Bancorp provides links to these web sites only as a convenience. The inclusion of these links are not endorsements by Peoples Bancorp. The linked sites are not under the control of Peoples Bancorp, thus Peoples Bancorp is not responsible for the content of any linked site or any link contained within a linked site. Adobe Acrobat Reader 5.0 or above is required to access all PDF documents. Insured deposit products and services are offered through Peoples Bank,Equal Housing Lender, Member of FDIC.
Peoples Bank (w/ logo)® is a federally registered service mark of Peoples Bank.
Securities offered through Raymond James Financial Services, Inc. Member FINRA/SIPC, and are not insured by bank insurance, the FDIC or any other government agency, are not deposits or obligations of the bank, are not guaranteed by the bank, and are subject to risks, including the possible loss of principal. Peoples Bancorp and Peoples Investment Services are not registered broker/dealers and are not affiliated with Raymond James Financial Services. Investment advisory services offered through Raymond James Financial Services Advisors, Inc. Raymond James financial advisors may only conduct business with residents of the states and/or jurisdictions for which they are properly registered. Therefore, a response to a request for information may be delayed. Please note that not all of the investments and services mentioned are available in every state. Investors outside of the United States are subject to securities and tax regulations within their applicable jurisdictions that are not addressed on this site. Contact your local Raymond James office for information and availability. Links are being provided for information purposes only. Raymond James is not affiliated with and does not endorse, authorize or sponsor any of the listed websites or their respective sponsors. Raymond James is not responsible for the content of any website or the collection or use of information regarding an website's users and/or members. FINRA's BrokerCheck
Raymond James Privacy Notice
Insurance and Investment products are: NOT FDIC Insured • NOT GUARANTEED by Peoples Bank • NOT a deposit • NOT insured by any federal government agency • Subject to risk and may lose value.