J.D. Power released the 2025 Financial Protection Satisfaction Survey, which revealed nearly one in four bank customers across the United States are not taking basic steps to protect their bank and credit card accounts. And one-third of customers affected by fraud had not reviewed their accounts, updated passwords or enabled security tools like multi-factor authentication.
Fraud can impact anyone, and early detection is key. Taking a few small steps now can help keep your finances secure.
How to Protect Your Bank and Credit Card Accounts
- Turn on multi-factor authentication (MFA)
- Use strong, unique passwords
- Set up login and transaction alerts
- Review your account activity regularly
- Use card controls to turn your card off for use if anything looks suspicious
Take time to educate your family, especially teens, aging parents and anyone new to online banking, on safe account practices.
Tools Peoples Bank Offers to Help
Peoples automatically enables several important security notifications within online banking, such as password changes, Secure Access Codes, login name changes, forgot password attempts, security alert preference changes and user profile updates.
These alerts are always active because they play a key role in helping you identify any suspicious activity.
Additional fraud prevention tools you may opt in to include:
- Account Alerts: Stay updated on balances, withdrawals and deposits.
- Card Controls: Instantly freeze or unfreeze your debit card and set travel notifications.
- Positive Pay for Businesses: Detect unauthorized checks or ACH withdrawals before they post.
If you ever receive a suspicious call/message, notice unusual transactions or feel unsure about something on your account, contact Peoples Bank right away at 800.374.6123.
Click here for how-to videos on enabling fraud prevention tools within online banking. You may also call our Customer Care team at 800.374.6123 or visit or call your local branch for account assistance.
