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Online Banking FAQs

Need help with the following?

Please call or visit your local branch.

• Finding your online banking Login ID (User ID/Username)

• Resetting your password

• Obtaining your Secure Access Code for authentication

Personal Online Banking Frequently Asked Questions

General Information

How can I view/edit my contact information within Online or Mobile Banking?

To view or edit contact information, simply click "Settings" > "Address Management" while in Peoples Bank Online Banking or using the Peoples Bank Mobile App.

How much transaction history is available in Online Banking?

  • Online Banking will show all transaction history from 2022 (and will continue to build without limit). 
  • Mobile Banking will show all transaction history from 2022 (and will continue to build without limit). 

How can I set alerts?

You can create new alerts under "Settings" > "Alerts."

What internet browsers can I use for Online Banking?

Online Banking Web Browser Requirements

Google Chrome (current and previous two versions) is our recommended Browser for Windows and Mac OS X devices.

Mozilla Firefox (current and previous two versions) is supported on Windows and Mac OS X devices.

Microsoft Edge (current and previous two versions) is supported only by Windows devices.

Safari (current and previous two versions) is supported only by Mac OS X devices.

Microsoft Internet Explorer is not supported on Windows or Mac OS X devices.

Can I use a VPN when using Online Banking?

In order to protect clients and enhance security, some Online Banking services are blocked when using a VPN. If you have issues accessing certain services, please try turning off your VPN, clearing your cache and cookies, and try again.

Mobile Banking

Bill Pay and Transfers

How do I access more Bill Pay history?

Find more Bill Pay history by clicking "Pay A Bill" on the Online Banking homepage, then the gray "Options" button in the middle of page, then "Visit Bill Pay Site."

How can I complete external transfers?

You are able to complete transfers to/from your accounts to/from external sources under the Transfer Money menu.

Is Zelle® available?

Zelle® is available in both the Peoples Online Banking and Peoples Bank Mobile app.

What accounts am I able to use with Zelle®?

Peoples Bank customers over the age of 18 can link Zelle® with the following accounts: Personal Checking, Interest Plus Checking, Premier Checking, and Student Checking.

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