Personal Online Banking FAQs
Need help with the following? Please call or visit your local branch.
- Finding your online banking Login ID (User ID / Username)
- Resetting your password
- Obtaining your Secure Access Code for authentication
Personal Online Banking Frequently Asked Questions
General Information
How do I enroll in Online Banking?
Click here to enroll your personal account in Online Banking. If you are a business user wishing to enroll in Online Banking, click here.
How much transaction history is available in Online Banking?
- Online Banking will show all transaction history from 2022 (and will continue to build without limit).
- Mobile Banking will show all transaction history from 2022 (and will continue to build without limit).
How can I set alerts?
You can create new alerts under Settings > Alerts.
What internet browsers can I use for Online Banking?
Online Banking Web Browser Requirements
Google Chrome (current and previous two versions) is our recommended Browser for both Windows and Mac OS X devices.
Mozilla Firefox (current and previous two versions) is supported on both Windows and Mac OS X devices.
Microsoft Edge (current and previous two versions) is supported only by Windows devices.
Safari (current and previous two versions) is supported only by Mac OS X devices.
Microsoft Internet Explorer is not supported on either Windows or Mac OS X devices.
Can I use a VPN when using Online Banking?
In order to protect clients and enhance security, some Online Banking services are blocked when using a VPN. If you are having issues accessing certain services, please try turning off your VPN, clearing your cache and cookies, and try again.
Mobile Banking
Where can I find the Peoples Bank Mobile App?
Where is the Card Controls feature?
Card Controls is temporarily unavailable in the new Peoples Mobile app. Peoples’ consumer debit card clients are still be able to use the features of Card Controls by downloading the separate SecurLOCK Equip app (available in both the App Store and Google Play) and enrolling their Peoples consumer debit card. Learn more
Bill Pay and Transfers
How do I access more Bill Pay history?
More Bill Pay history can be found by clicking "Pay A Bill" on the Online Banking homepage, then clicking the "Options" gray button in the middle of page, then click "Visit Bill Pay Site"
How can I complete external transfers?
You are able to complete transfers to/from your accounts to/from external sources. This can be done under the Transfer Money menu.
Is Zelle®available?
Zelle® is available in both Peoples Online Banking and in the Peoples Bank Mobile app.
eStatements
How can I access my eStatements?
eStatements can be viewed in Online Banking by clicking "Menu>View Statements"
