Online Banking FAQs
Personal Online Banking FAQs
Please look through our list of frequently asked questions below. If you are still unable to find an answer to your question, we would be glad to help you at 1.800.374.6123, from Monday - Friday, 8:00 a.m. - 7:00 p.m., ET and Saturday, 8:00 a.m. - 5:00 p.m., EST.
How can I view/edit my contact information within Online or Mobile Banking?
To view or edit contact information, simply click "Settings" > "Address Management" while in Peoples Bank Online Banking or using the Peoples Bank Mobile App.
How much transaction history is available in Online Banking?
- Online Banking will show all transaction history from 2022 (and will continue to build without limit).
- Mobile Banking will show all transaction history from 2022 (and will continue to build without limit).
How can I set alerts?
You can create new alerts under "Settings" > "Alerts."
What internet browsers can I use for Online Banking?
Online Banking Web Browser Requirements
Google Chrome (current and previous two versions) is our recommended Browser for Windows and Mac OS X devices.
Mozilla Firefox (current and previous two versions) is supported on Windows and Mac OS X devices.
Microsoft Edge (current and previous two versions) is supported only by Windows devices.
Safari (current and previous two versions) is supported only by Mac OS X devices.
Microsoft Internet Explorer is not supported on Windows or Mac OS X devices.
Can I use a VPN when using Online Banking?
In order to protect clients and enhance security, some Online Banking services are blocked when using a VPN. If you have issues accessing certain services, please try turning off your VPN, clearing your cache and cookies, and try again.
Where can I find the Peoples Bank Mobile App?
How do I access more Bill Pay history?
Find more Bill Pay history by clicking "Pay A Bill" on the Online Banking homepage, then the gray "Options" button in the middle of page, then "Visit Bill Pay Site."
How can I complete external transfers?
You are able to complete transfers to/from your accounts to/from external sources under the Transfer Money menu.
Is Zelle® available?
Zelle® is available in both the Peoples Online Banking and Peoples Bank Mobile app.
What accounts am I able to use with Zelle®?
Peoples Bank customers over the age of 18 can link Zelle® with the following accounts: Personal Checking, Interest Plus Checking, Premier Checking, and Student Checking.
