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Additional Services

Need help with the following? Please call or visit your local branch.

  • Finding your online banking Login ID (User ID / Username)
  • Resetting your password
  • Obtaining your Secure Access Code for authentication

Review this helpful guide on how transfers and payments are impacted.

IMPORTANT: At 5:00pm ET on Friday, August 19, 2022, Personal Online Banking will become unavailable until Monday, August 22, 2022.

Personal Online Banking Frequently Asked Questions

General Information

What's New?

  • Refreshed look & feel with easy to navigate features
  • New enrollments can be done directly through the mobile app
  • Consistent experience between online and mobile (functionality, history retention, etc.)
  • Receive Online Banking Security Code via email in addition to text
  • Make Zelle® payments through online banking not just mobile

What changes can I expect during the conversion process to the new Online Banking experience?

You may continue using Peoples Online Banking until 5:00pm ET on Friday, August 19th, 2022. From 5:00pm ET on Friday, August 19, 2022 - 8:00am ET on Monday, August 22, 2022, Online Banking will temporarily be unavailable. You can begin using the new Peoples Online Banking experience after 8:00am ET on Monday, August 22, 2022. You will still access Online Banking from the blue Sign In button on the website home page.

Will my Online Banking login information remain the same?

You will use your current Online Banking Login ID and Password for the first login. Upon login you will be asked to change your Password. Please be sure we have your current mobile phone number and email address so you are able to complete the verification process on or after Monday, August 22, 2022. 

You can verify your mobile phone number and email address in Online Banking (desktop only) under the tab Customer Service>Manage Contact Information. If you have any additional questions or need assistance, please contact your local branch.  

How much transaction history will be available?

On August 22, 2022

  • Online Banking will show up to 13 months (and will continue to build without limit). Today, you are currently able to see up to 540 days (approx. 18 months) of transaction history.
  • Mobile Banking will show up to 13 months (and will continue to build without limit). Today, you are currently able to see up to 60 days of transaction history.

 

Will my alerts change?

Take Action

Yes. Established alerts will not convert. On Monday, August 22, 2022 you will need to create new alerts under Settings > Alerts.

How will my Personal Finance (money management tool) change?

Take Action

The Personal Finance tool will remain the same, however data from Personal Finance will not convert. On Monday, August 22, 2022 you will need to re-establish your accounts and alerts in Personal Finance.

What internet browsers can I use for the new digital experience?

Online Banking Web Browser Requirements

Google Chrome (current and previous two versions) is our recommended Browser for both Windows and Mac OS X devices.

Mozilla Firefox (current and previous two versions) is supported on both Windows and Mac OS X devices.

Microsoft Edge (current and previous two versions) is supported only by Windows devices.

Safari (current and previous two versions) is supported only by Mac OS X devices.

Microsoft Internet Explorer is not supported on either Windows or Mac OS X devices.

Mobile Banking

What changes can I expect during the conversion process to our new Mobile Banking experience?

Be sure to follow all of the latest updates on our Apple or Android web pages regarding what actions are required for obtaining our new mobile app on August 22, 2022.

All of the features you are used to such as Mobile Deposit, Bill Pay, Account Transfers, Zelle®, etc. will remain the same.

Will ApplePay® or Samsung Pay® be impacted?

There will be no changes to ApplePay® or Samsung Pay®.

Bill Pay and Transfers

Will my bill payment schedule change?

Bill payments will continue to be sent using the due date model where payments are sent as close as possible as the due date defined by the customer.

Will my bill payees and eBills from Bill Pay convert?

Yes. You will not need to re-establish your payees or eBills in our new Online Banking system.

Will I still be able to complete external transfers?

Yes. You will still be able to complete transfers to/from your accounts to/from external sources. This can be done under the Transfer Money menu.

Will I need to re-establish recurring payments or transfers scheduled through Online Banking?

Take Action

Yes. Recurring payments and scheduled transfers will not convert to the new Online Banking system (This does not include Bill Payments.) Please re-establish any recurring payments and scheduled transfers on or after Monday, August 22, 2022.

Review this helpful guide on how transfers and payments are impacted.

Is Zelle® still available?

Zelle® will now be available in both Peoples Online Banking and in the Peoples Mobile app.

eStatements

What will happen to my Online eStatements?

eStatements will still be visible in the new Online Banking experience and you will continue to receive future eStatements without any additional action required.

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