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Personal Online Banking Frequently Asked Questions

Need help with the following? Please call or visit your local branch.

  • Finding your online banking Login ID (User ID / Username)
  • Resetting your password
  • Obtaining your Secure Access Code for authentication

Personal Online Banking Frequently Asked Questions

General Information

How do I enroll in Online Banking?

Click here to enroll your personal account in Online Banking. If you are a business user wishing to enroll in Online Banking, click here.

How much transaction history is available in Online Banking?

  • Online Banking will show all transaction history from 2022 (and will continue to build without limit). 
  • Mobile Banking will show all transaction history from 2022 (and will continue to build without limit). 

How can I set alerts?

You can create new alerts under Settings > Alerts.

What internet browsers can I use for Online Banking?

Online Banking Web Browser Requirements

Google Chrome (current and previous two versions) is our recommended Browser for both Windows and Mac OS X devices.

Mozilla Firefox (current and previous two versions) is supported on both Windows and Mac OS X devices.

Microsoft Edge (current and previous two versions) is supported only by Windows devices.

Safari (current and previous two versions) is supported only by Mac OS X devices.

Microsoft Internet Explorer is not supported on either Windows or Mac OS X devices.

Can I use a VPN when using Online Banking?

In order to protect clients and enhance security, some Online Banking services are blocked when using a VPN. If you are having issues accessing certain services, please try turning off your VPN, clearing your cache and cookies, and try again.

Mobile Banking

Where can I find the Peoples Bank Mobile App?

Find the Apple Peoples Bank Mobile app here!

Find the Android Peoples Bank Mobile app here!

Where is the Card Controls feature?

Card Controls is temporarily unavailable in the new Peoples Mobile app. Peoples’ consumer debit card clients are still be able to use the features of Card Controls by downloading the separate SecurLOCK Equip app (available in both the App Store and Google Play) and enrolling their Peoples consumer debit card. Learn more

Bill Pay and Transfers

How do I access more Bill Pay history?

More Bill Pay history can be found by clicking "Pay A Bill" on the Online Banking homepage, then clicking the "Options" gray button in the middle of page, then click "Visit Bill Pay Site"

How can I complete external transfers?

You are able to complete transfers to/from your accounts to/from external sources. This can be done under the Transfer Money menu.

Is Zelle® available?

Zelle® is available in both Peoples Online Banking and in the Peoples Bank Mobile app.

What accounts am I able to use with Zelle®?

Peoples Bank customers over the age of 18 can link Zelle® with the following accounts: Personal Checking, Interest Plus Checking, Premier Checking, and Student Checking.

I am having issues with Zelle® in the new Android mobile app.

We are aware of an issue with the compatibility of Zelle in our new Android mobile app. If you are an Android user and are experiencing difficulties when using Zelle in the mobile app, please try using Zelle in a Google Chrome internet browser on a desktop or laptop until this issue is resolved.

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