Bill Pay Help
Do you have question on how to use the online bill pay? Below are some common questions for online bill pay.
Biller
How to add a biller, click on the Add a Biller tab. The quick Add a Company or Person to Pay page will appear. You will need to select one of the three options, Company with an account number, Company without an account number, or Person.
- Adding a biller with an account number by selecting the option and click continue.
- Enter the company name
- Select search to locate your payee or click "enter all the information for your bill" for you to list the mailing address and the phone number. Click Add Bill.
- You will now be prompted to enter the account number. If the payee is not a managed payee (meaning that the system maintains the address) then you will be required to enter the address and phone number as well.
- Adding a biller without an account number by selecting the option and click continue.
- Enter the company's phone number
- Select search to locate your payee or click "enter all the information for your bill" for you to list the mailing address and the phone number. Click Add Bill.
- You will now be prompted to enter the account number. If the payee is not a managed payee (meaning that the system maintains the address) then you will be required to enter the address and phone number as well.
- Adding a person as a biller. Select the option for Person and continue.
- Enter the phone number for the person and click search. The system will try to locate the person based on the telephone number you've entered. (You may also select the option "enter all the information for your bill" if you would rather enter all information without querying for the customer.)
- The name that is listed with the phone number will appear if this is the correct person then click Add Bill. Otherwise click "search for another person." If the person you wish to pay is not listed with the phone number then click on "enter all the information for your bill."
- You now either select "Add Another Bill or Finished."
You are advised to select add a company with account number for all utilities and bills where you are provided an account number. If an account number does not appear on your monthly statement please contact the biller to locate your account number to assure your payment will post properly.
Tip: Is a good idea to have a recent bill or invoice on hand when adding a payee.
Note: Remember to keep your bill information up-to-date. If the name of a payee, the mailing address or your account number changes be sure to update the information in Manage My Bills.
Which bills can I pay online? You can use Billpay to pay any company or person with an address inside the United States or its territories.
You can use Billpay to make state and federal tax payments and court-ordered payments; however, such payments are discouraged and must be scheduled at your own risk.
How to change biller information, such as address, phone or account number.
- On the Payment Center screen click in the amount field of the biller you wish to make changes to.
- Under the Payment Assistant (on the right hand side) click on Update Biller (directly below name and address of biller).
- A box will appear in the center of your bill pay, complete your changes and click on Save Changes.
- Your information has been updated. If you made changes to the address or biller name it will be displayed under the Payment Assistant.
How to delete a biller. If you no longer need to send payments to a biller you may wish to remove them from your payment list. Please keep in mind if you have payments pending they will be cancelled when the biller is removed.
- Select Manage My Bills
- Select the biller you wish to remove from the drop down list.
- Select the radio button for Delete this Biller, to remove the biller.
- Click ok, and the biller has been removed.
Payments
How to pay a bill. Click on the Payment Center tab, this is also the screen that is displayed when bill pay is opened.
- Click in the amount field, notice the pending and recent payment information will appear to the right hand side. Enter the amount of the payment you are scheduling.
- Click in the pay date field and a calendar will appear, blue dates are available due dates.
- Once all payments are scheduled, scroll to the bottom of the list and click on Make Payments.
- A Review Payments page will appear displaying all payments you have just scheduled.
- Confirm the information and enter a memo about the payment for your records if you'd like.
- If you need to make changes click on Make Changes and make the needed changes to your payment.
- If everything is ok, then click Submit Payment. In order for your payments to process you are required click Submit Payments to send the payments.
- Your payments have now been scheduled.
How to change a scheduled payment. Look at your pending payments on the right hand side, notice directly below the Pay Date are two options Change and Cancel. Click on Change. The Change Payment screen will appear and allow you to change the account the funds will be debited from, the pay date, and the dollar amount. Once you have completed your changes then click Save Changes.
How to Change a scheduled payment. Look at your pending payments on the right hand side, notice directly below the Pay Date are two options Change and Cancel. Click on Change.
- The Change Payment screen will appear and allow you to change the account number the funds will be debited from, the payment due date (pay date) and the dollar amount of the payment.
- Once you have completed your changes click on Save Changes. Your information will reappear as the corrected information.
- Click on Finished. Your changes have been completed.
How to Cancel a Payment. Look at your pending payments on the right hand side, notice directly below the Pay Date are two options Change and Cancel. Click on Cancel.
- The Cancel Payment screen will appear and allow you to Cancel the payment or Do Not Cancel Payment (in case you did not intend to cancel the payment).
- Once you have confirmed you need to cancel the payment, click on Cancel Payment otherwise click on Do Not Cancel Payment.
- A screen will display with the cancelled information and you will need to click Finished to go back to the main bill pay screen.
e-Bills
How to view an e-bill, there are actually two ways to view your e-bills. Please keep in mind not all payees offer e-bills. If your payee is one that does not, you cannot enroll for this service. However, if your payee does offer e-bills, you must enroll to have access to view your bills.
The first option:
- While logged into bill pay, find the payee in your payee list. beside your payee there should be a red "DUE" sign. If there is not a red "DUE" sign see alternate instructions at the bottom of this page.
- Click on the red "DUE" sign. This will direct you to a pop-up where you can pay your e-bill or view your e-bill.
- To view your e-bill, click on View Bill. You will be directed to a new browser window in which you will be able to view the details of your bill.
- You will have the ability to print or save your e-bill. To do so, you will need to click on the save or print icons on the small toolbar located at the top left side of your page. *You are advised to print or save a copy of your e-bills as e-bills are only retained on the system for six (6) months.
- Once you have finished viewing, printing, or saving your e-bill, you may exit the view by clicking on the red "X" in the top right corner of your page.
Second Option:
- While logged into bill pay click on "Bill History". Find the biller for whom you would like to review the e-bill in your list of payments.
- Click on "View Details". You will be directed to a page that provides details about your payment. Find and click on "View Bill".
- You will be directed to a new browser page that will display your bill details. You can print or save your e-bill by clicking on the appropriate icon on the small toolbar on the top left side of your page
- Once you have viewed, printed, or saved your e-bill, you can close your browser page by clicking on the red "X" at the top right side of your page.
How to pay an e-bill that is currently due.
- Click on the red "DUE" sign next to the bill you would like to pay. This is your e-bill. You will be directed to a pop-up page where you can select the payment amount and the date you would like your payment to be received by your payee.
- Choose the amount you would like to schedule the payment for by clicking on the radio button beside your payment choice (Amount Due, Account Balance and Other Amount). Amount Due and Account Balance may not always be the same. For example you are on a budget plan with your electric company and this month your amount due is the budget amount of $100.00 but your actual account balance may only be $65.00. If you would like to pay any other amount, click on the radio button beside of Other Amount and fill in the amount you would like to pay.
- Once you have selected the amount of your payment the pay date will automatically default to the due date on your statement. You can, however, change the pay date to any available business date you want your payee to receive the payment by clicking on the calendar beside the payment amount.
- After you have selected your payment amount and pay date, click on Pay Bill. This will redirect you back to your payee list.
- The amount and date of the payment will automatically carry over from the pop-up to your payee list. From here you will click on Make Payments.
- You will then be directed to a new page to review your payment. If all information is correct and you would like to schedule your payment, click Submit Payments. If you decide that you would like to change the amount or pay date, click on Make Changes. To completely cancel the payment, click on Cancel. *If you cancel the payment, your pay date and amount will not be saved.
- Next you will confirm your payment by clicking on Finished. You will then be directed back to your payee list and you will be able to view your payment under Bill History or Pending Payments. As long as Change and Cancel are listed under your payment in Bill History or Pending Payments, you cam change or cancel the pending payment. If there are no options listed, your payment has been remitted to your payee and changes or cancellations are not permitted.
How to file an e-bill that has already been paid. When you have an e-bill that has been paid, but is still showing in your payee list and under bill reminders as due, follow these steps to "file the bill."
- Click on the red "DUE" sign.
- Select "file bill" on the screen that pops-up.
- A message will diplay stating, "If you paid a bill by some other means, such as sending a check to the biller, or if the bill has a zero or credit balance, you can file the electronic version of your bill. If the payment method you used to pay the bill is not in the list, you can select Other and add optional information in the Bill Note box. After you file the bill, it no long appears in the bill summary window."
- Below the message select the payment method you used to pay the bill from the drop down menu.
- Enter Bill Notes, such as the check number issued or other information you would like filed with the bill.
- Click File Bill, you will then be directed to the Payment Center and the bill will no longer state "Due."
Other
How to change, remove or add a bank account to your online bill pay. Please contact Customer Care by calling 800-374-6123, option 0. A representative will be happy to make this change for you.
How to cancel your online bill pay. Please contact Customer Care by calling 800-374-6123, option 0. A representative will be happy to make this change for you.