Online Help

Error Code	Details	What to do
1006	This message appears when there is a registration problem and/or the system does not recognize the registration ID.	Verify the Login information you are entering, if you are typing an incorrect ID the online banking system will not recognize you as a valid user. If you have just enrolled for Online Banking, please wait till the following business day to access online banking.
1008	This message appears when your account has been revoked or "locked out".	Please contact Customer Care at 800-374-6123, option 0, to have your login ID reset.
1040	This message appears when an incorrect password has been entered.	Verify the cap lock key on your key board is not on, if it is please click it off. If you are not sure of your password please try to use the Forgotten Password Retrieval.
1512	This error message may appear when the Internet Explorer Content Advisor is enabled.	Please click on the link in the error message on how to change the settings on your Internet Explorer Content Advisor.
1514	This message occurs when an enrollment form has been completed and there is a second attempt to complete the enrollment form.	Once the enrollment form is completed please wait 1 business day before attempting to access online banking. If it has been more than 1 business day, please contact Customer Care at 800-374-6123, option 0.
1516	This message will appear if online banking has not been exited properly.	Please make sure you are always clicking the "Exit" within online banking to close the session. Close all open browsers and open a new browser window before attempting to access online banking.
1518	This message occurs because the system does not recognize your login information.	To Clear this message you should clear your internet history, delete temporary internet files and delete cookies. Close all open browser windows, open a new browser window and login to online banking.
3350	Your request cannot be processed at this time.	Contact Customer Care at 800-374-6123, option 0.
3351	Your request cannot be processed at this time.	Contact Customer Care at 800-374-6123, option 0.
3352	You are receiving this message because the information you entered does not match the information within the system.	Verify the answers you are entering and make sure they are entered as you did when they were established.
2070-xxxxx	This is a Microsoft Configuration Error. Please note the last five digits of the error message may be different for each occurrence.	To Clear this message you should clear your internet history, delete temporary internet files and delete cookies. Close all open browser windows, open a new browser window and login to online banking.
Configuration Error	This is a Microsoft Configuration Error.	To Clear this message you should clear your internet history, delete temporary internet files and delete cookies. Close all open browser windows, open a new browser window and login to online banking.